Job Description

MySpectrum Counseling & Coaching (Inc. 5000 #244 in 2023) is hiring an operations leader to run our weekly execution engine and drive measurable improvements across the client flow: inquiry → intake → scheduling → first appointment → clinician utilization .

Remote location focus: We are prioritizing candidates located in the Southeast, Midwest, and South/Central U.S.
Examples include: GA, NC, SC, TN, FL, AL | OH, IN, MI, MO, WI, IA | TX (outside Austin), OK, KS .

Responsibilities

• Run weekly cadence: KPI scorecard, accountability meeting, action tracking

• Improve intake/scheduling workflows; create/enforce SOPs + QA

• Track demand vs capacity and drive utilization

• Lead projects end-to-end (scope → delivery)

• Manage a lean admin model: 4 offshore (PH) + ≤2 onshore via workflows and metrics

• Coordinate operational handoffs with billing/RCM support to reduce preventable issues

Requirements

• 5–10 years operations experience (healthcare/services preferred)

• Proven KPI/scorecard ownership + follow-through

• Remote/offshore team management using SOPs, QA, and metrics

• Strong project execution; calm, direct communicator

Preferred

• Behavioral health ops

• TherapyNotes, Zendesk, or similar workflows

• Dashboards/reporting and basic forecasting

How to apply

Apply with your resume and answer these 2 questions:

1. Share one example of an operations improvement you led (what you changed + the measurable result).

2. Describe your experience running weekly KPIs/scorecards and managing a remote/offshore team (cadence + tools you used).

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