Job Description

The Client Services Representative will assist customers with questions, and concerns, and educate them on the client’s products and services. The successful person in this role will encourage a direct and positive relationship with customers.

Job Responsibilities

• Answer a minimum of 30 inquiries via email, phone, or chat in a professional and upbeat manner;

• Resolve client cases for the client services team;

• Educate clients on searches, forms needed for searches, and the adverse action process;

• Assist clients with new user accounts, during the ordering process, and train clients to use the portal;

• Train new clients on the billing process;

• Assist other departments in obtaining information and forms needed from clients to perform searches;

• Perform other duties as assigned.

Requirements

• Has experience working in a background screening company
• Has experience with verification processes such as employment, education, or reference checks
• Has any leadership or management experience
• Ability to maintain regular and punctual attendance;
• Able to thrive in a fast-paced environment;
• A natural problem solver and is focused on creating solutions;
• Can adapt quickly to a changing environment;
• Can work well independently but understand the importance of teamwork;
• Strong verbal and written communication skills, including the ability to effectively facilitate and adjust communication styles to the audience.
• High School Diploma or equivalent required;
• 1+ years experience in a Clients Services Department in a call center environment preferred;
• Working knowledge of G-Suite and Microsoft Office products;
• Experience in Salesforce preferred;
• Proven ability to build, nurture, and retain client relationships;
• Able to sit at a desk and work on a computer for prolonged periods;
• Navigate easily between multiple windows/browsers, perform extensive internet research, and type 45 WPM.

Minimum Technical and Work Environment Requirements:

• Internet Connection:

  • Primary internet connection with a minimum speed of 15 Mbps .
  • Backup internet connection with at least 10 Mbps .
  • Backup connection must be capable of supporting work during a power outage.

• Primary Device:

  • Desktop or laptop equipped with at least:

    • Intel Core i5 (8th generation or newer) , Intel Core i3 (10th generation or newer) , AMD Ryzen 5 , or an equivalent processor.
    • A minimum of 8 GB RAM .

• Backup Device:

  • Must meet or exceed the performance of an Intel Core i3 processor.
  • Must be functional during power interruptions.

• A functioning webcam .

• A noise-canceling USB headset .

• A quiet, dedicated home office space .

• Peripherals and Workspace: A smartphone for communication and verification purposes.

Benefits

• Join Our Dynamic Team: Experience our fun, inclusive, innovative culture that values your unique contributions and supports your professional growth.
• Embrace the Opportunities: Seize daily chances to learn, innovate, and excel. Make a real impact in your field.
• Limitless Career Growth: Unlock a world of possibilities and resources to propel your career forward.
• Fast-Paced Thrills: Thrive in a high-energy, engaging atmosphere. Embrace challenges and reap stimulating rewards.
• Flexibility, Your Way: Embrace the freedom to work from home or any location of your choice. Create your ideal work environment.
• Work-Life Balance at Its Best: Say goodbye to stressful commutes and hello to quality time with loved ones. Achieve a healthy work-life integration to perform at your best.

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