Job Description

Job Summary:

Coordinate service technicians’ schedules to maximize their work orders based on customer needs and workload. Respond to customer’s needs and effectively coordinate technicians to complete work orders. Communicate effectively with service manager, technicians and customers to verify that work orders are scheduled and completed in a timely manner. Review work orders after completion to verify work description, material used and time. Prepare work orders to be billed and send report to service manager. Issue purchase orders to technicians for needed material.

Responsibilities:

• Dispatch service technicians
• Issue purchase orders to technician and link to proper work order
• Review work requested/work completed information, and attachments are on each work order
• Create work orders and maintain dispatch board
• Prepare billing report for finished work orders each week and submit to the appropriate party
• Verify technician’s time is properly assigned to each work order
• Maintain on call schedule for technicians and verify after hours work order calls are completed
• Update customer/site information in Spectrum as required
• Verify parts/material are received in a timely manner to complete open work orders
• Schedule requested work orders with customers
• File vendor warranties and verify credit is issued against work order
• Verify all PM contracts have been generated each month by adding billing amount on work order
• Renew/setup PM contracts in Spectrum
• Call contract customers to schedule their PM’s if required
• Responding to customer inquiries about their requested work
• Verify technician knows assignments for next day and in what order they are to complete them
• Answer incoming phone lines
• Give POs to installation mechanics as required
• Coordinate vehicle maintenance and help answer questions related to vehicles from corporate
• Provide Field Access training and expectations for technicians.
• Assist with other job-related software, sites and password management.
• Associate's degree (A. A.) or equivalent from two-year college or technical school; or six months to one-year related experience and/or training; or equivalent combination of education and experience.
• To perform this job successfully, an individual should have knowledge of MS Outlook Contact Management systems; MS Excel Spreadsheet software and MS Word Processing software.
• Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization.

Qualifications:

Work Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this Job, the employee is frequently exposed to outside weather conditions. The employee is occasionally exposed to moving mechanical parts and high, precarious places.

Estimated Work hours – Monday – Thursday 7:30-4:30 (1/2 hr. lunch M-Th); Friday 7:30-1:30 (no lunch)

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