Job Description

Job Title: Field Service Technician

Location: Cleveland, OH

Employment: Direct Hire

Industry: Machinery Manufacturing

Compensation: $26-$30/hr.

Schedule: 40 hours/week.

About the Opportunity:

• The Garment Field Service Technician is responsible for providing both onsite and remote service for Cintas apparel dispensing machines.
• Additionally, the technician will assist with installations.

Why You'll Love Working Here:

• Supportive, team-driven culture that values collaboration, transparency, and accountability 
• Opportunity to grow your career with a global workforce solutions leader serving multiple industries 
• People-first environment that encourages employees to bring their authentic selves to work 
• Strong focus on partnership, innovation, and delivering meaningful results for clients and candidates 

Why This Opportunity is Exciting:

• This role offers the chance to join a company that prioritizes both people and performance-where your contributions directly impact client success while giving you room to grow and develop professionally. 

About Acara Solutions

• Acara is a premier recruiting and workforce solutions provider-we help companies compete for talent. With a legacy of experience in various industries worldwide, we partner with clients, listen to their needs, and customize visionary talent solutions that drive desired business outcomes. We leverage decades of experience to deliver contingent staffing, direct placement, executive search, and workforce services worldwide.

Sound like a good fit?

TODAY

What You'll Do:

• Provide onsite and remote service for Cintas apparel dispensing machines within a 5-hour radius from home base, including preventative maintenance, troubleshooting, network verification, and software upgrades.
• Available for emergency service calls during nights and weekends (rare).
• Coordinate visits with the Field Service Coordinator, Cintas service location partners, and end customers.
• Develop and maintain relationships with Cintas partners and end customers.
• Execute installation of apparel dispensing machines, including unloading, reassembly, network verification, and final checkout when within territory.
• Provide onsite training to Cintas MAMs, SSRs, and end users.
• Prepare and submit service logs and expense reports for travel expenses in a timely manner.
• Demonstrate exceptional attention to detail in documentation and reporting in systems such as Salesforce, MaintainX and Outlook.

Job Requirements

What You'll Bring:

• High School Diploma or GED.
• 2+ years of Field service experience.

What Sets You Apart:

• Associate Degree.
• Strong mechanical and electrical aptitude.
• Basic understanding of computer operating systems, networking, and troubleshooting.
• Demonstrate exceptional communication skills, both within the team and with customers.
• Proficient in verbal and written English.
• Basic arithmetic skills.
• Ability to identify and quickly solve work process problems.

Additional Information:

• Upon offer of employment, the individual will be subject to a background check.
• Travel within territory 3-4 weeks per month, with half of the trips not needing overnight stays.
• Some jobs may need week-long stays (Rare).
• Stand for prolonged periods on a concrete floor.
• Kneel, squat, stoop, recline, climb, crawl, or bend as needed.
• Adjust visual focus.
• Lift up to 50 lbs. unassisted or without lifting device.
• Hospital.
• Manufacturing.
• Higher Education, Laboratory.

After you , you may receive a call or message from our AI Talent Scout about this role or other opportunities that match your skills and preferences. AI agent role is to help speed up your hiring process by answering questions, confirming basic information, and identifying whether there's a mutual fit.

The call or chat may be recorded so that our recruiting team can review it - they make all final hiring decisions, while AI agent simply helps move you forward faster. The best part? They are available 24/7, so you can connect whenever it's convenient for you.

Aleron companies (Acara Solutions, Aleron Shared Resources, Broadleaf Results, Lume Strategies, TalentRise, Viaduct) are an Equal Opportunity Employer. Race/Color/Gender/Religion/National Origin/Disability/Veteran.

Applicants for this position must be legally authorized to work in the United States. This position does not meet the employment requirements for individuals with F-1 OPT STEM work authorization status.

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