Front Desk Agent Job at Canterbury Hotel Group, Portland, OR

M0JpbEJRTlVaaEFLcXNWVHY0TzdWWHA1RFE9PQ==
  • Canterbury Hotel Group
  • Portland, OR

Job Description

**Front desk evening shift 3 pm-11 pm**

JOIN OUR TEAM !!

We are looking for a Hotel Front Desk Agent to serve as our guests’ first point of contact and manage all aspects of their accommodation. Hotel Front Desk Agent responsibilities include registering guests, managing reservations, and providing information about rooms, rates, and amenities. If you have a knack for customer service we’d like to meet you. Hotel experience is a plus but is not required. Ultimately, you will help create a pleasant and memorable stay for our guests.

Responsibilities

  • Perform all check-in and check-out tasks
  • Manage online and phone reservations
  • Inform guests about payment methods and verify their credit card data
  • Register guests collecting necessary information (like contact details and exact dates of their stay)
  • Welcome guests upon their arrival and assign rooms
  • Provide information about our hotel, available rooms, rates, and amenities
  • Respond to clients’ complaints in a timely and professional manner
  • Liaise with our housekeeping staff to ensure all rooms are clean, tidy, and fully furnished to accommodate guests’ needs
  • Confirm group reservations and arrange personalized services for VIP customers and event attendees, like wedding guests
  • Upsell additional facilities and services, when appropriate
  • Maintain updated records of bookings and payments


Skills

  • Work experience as a Hotel Front Desk Agent, Receptionist, or similar role
  • Experience with hotel reservations software, like Opera,
  • Understanding of how travel planning websites operate, like Booking and TripAdvisor
  • Customer service attitude
  • Excellent communication and organizational skills


Job Type: Full-time

Salary: $16.00 - $16.25 per hour

Benefits:

  • 401(k) matching
  • Dental Insurance
  • Employee discount
  • Health insurance
  • Vision insurance


Schedule:

  • 8-hour shift
  • Day shift
  • Holidays
  • Monday to Friday
  • Night shift
  • Weekend availability


Supplemental pay types:

  • Bonus pay


Experience:

  • Hotel Experience: 1 year (Preferred)
  • Customer Service: 1 year (Preferred)


Shift availability:

  • Night Shift (Preferred)
  • Overnight Shift (Preferred)


Work Location:
One location

Job Tags

Hourly pay, Full time, Work experience placement, Monday to Friday, Shift work, Night shift, Weekend work, Day shift, Afternoon shift

Similar Jobs

Novo Nordisk Inc.

In-house Clinical Research Associate Job at Novo Nordisk Inc.

About the Department The Clinical, Medical and Regulatory (CMR) department at Novo Nordisk is one of the most diverse and collaborative groups within the organization. From healthcare provider interactions and developing and implementing regulatory strategies with the FDA...

The City University of New York (CUNY)

Curator/Art Gallery Manager Job at The City University of New York (CUNY)

 ...Curator/Art Gallery Manager POSITION DETAILS Brooklyn College of the City University of New York (CUNY) seeks a Curator (Art...  ...vibrant hub for artists, faculty, students, and the surrounding communities. Under the direction of the Art Department, through high quality... 

Merck & Co.

Companion Animal Professional Services Veterinarian (Tri-State) Job at Merck & Co.

Job DescriptionThis position will be field based within the Tri-State Region (NY, NJ, CT, RI). Our company's Animal Health is driven by our unconditional commitment to the science of healthier animals. Our commitment is portrayed through our products, services, and technologies...

US Veterans Health Administration

Materials Handler Job at US Veterans Health Administration

 ...result in serious accidents; personal protective equipment may be required. Applicants will be rated in accordance with the OPM Federal Wage System Qualifications. For this position, the job element method is used to match what you, the applicant, can do against... 

FOUR SQUARED SOLUTIONS

Web Graphic Designer & Email Marketing Specialist Job at FOUR SQUARED SOLUTIONS

 ...Web Graphic Designer & Email Marketing Specialist Four Squared Solutions is seeking a creative and detail-oriented Web Graphic Designer & Email Marketing Specialist to help drive our brand online and engage our audience through compelling design and email campaigns...