Front Desk Agent Job at Fairfield by Marriott - Jeffersonville, Indiana, Jeffersonville, IN

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  • Fairfield by Marriott - Jeffersonville, Indiana
  • Jeffersonville, IN

Job Description

Be the Face of Our Hotel!

Do you love connecting with guests, solving problems, and creating memorable experiences? As a Front Desk & Treat Shop Associate, you’ll be the first point of contact for our guests, helping them feel welcomed and cared for while supporting hotel operations. If you thrive in a fast-paced environment and enjoy providing top-notch service, this role is for you!

Why You’ll Love It

  • Make a direct impact on guest satisfaction every day
  • Work in a dynamic, team-oriented environment
  • Competitive pay, flexible schedules, and opportunities to grow in hospitality
  • Hands-on role with opportunities to assist in multiple areas, from guest services to Treat Shop operations

What You’ll Do

  • Greet guests warmly, build personal connections, and anticipate their needs
  • Manage guest check-in/out, reconcile accounts, and handle cash or card transactions
  • Promote brand loyalty program and follow brand hospitality sales standards
  • Staff and maintain the market area, ensuring stock is organized and shelves are tidy
  • Record guest requests, special needs, early arrivals/late departures, and communicate issues 
  • Conduct property walk-arounds, report safety/security issues, and pick up trash or items needing attention
  • Assist with maintenance requests and coordinate with on-property maintenance as needed
  • Complete all required training and compliance tasks, including CPR and TIPS certification
  • Maintain a clean, organized front desk, dry storage, and adjacent areas
  • Support smooth communication between all hotel departments

Who You Are

  • Guest-focused, friendly, and professional
  • Reliable with flexible availability, including evenings, weekends, and holidays
  • Skilled in basic computer use (MS Edge, Word, Excel, email, printers/scanners)
  • Strong communicator and problem solver
  • Physically able to stand for long periods and perform light lifting as needed

Job Tags

Flexible hours, Afternoon shift

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