IT Helpdesk Job at Hays Electrical Services, Houston, TX

M3g2akN3OVNaQjROb014YnY0Vy9VSFI4QkE9PQ==
  • Hays Electrical Services
  • Houston, TX

Job Description

Wichita Falls Helpdesk Role

We are seeking a Tier 2 IT Support Technician to serve as the primary on‑site IT presence. This role provides Tier 1 and Tier 2 technical support to end users while working closely with the centralized IT team at headquarters.
Requires a well‑rounded technician who can handle daily frontline support while also troubleshooting more complex issues independently and escalating to HQ when appropriate.
 
Tier 1 & Tier 2 End‑User Support
  • Provide frontline (Tier 1) and escalation‑level (Tier 2) technical support for:
    • Windows workstations and laptops
    • Common business applications
    • Printers, peripherals, and mobile devices
  • Diagnose and resolve hardware, software, and connectivity issues
  • Support new hires with workstation setup, onboarding, and orientation
  • Deliver professional, customer‑focused support to users in the branch office
 
On‑Site IT Support
  • Act as the primary on‑site IT contact  
  • Perform basic network troubleshooting:
    • Connectivity issues
    • Cabling and patching
    • Switches and wireless access points
  • Coordinate with HQ IT teams for:
    • Infrastructure changes
    • Systemwide issues
    • Escalations beyond branch‑level support
  • Maintain local IT equipment, hardware inventory, and spare assets
  • Support office expansions, moves, and technology upgrades as needed
 
Process, Documentation & Teamwork
  • Follow established IT procedures, standards, and change controls
  • Accurately document work in the ticketing system
  • Communicate clearly with HQ IT and local leadership
  • Work independently while remaining fully aligned with the IT team
 
Required Qualifications
  • 3+ years of hands‑on IT support experience (Tier 1 and Tier 2)
  • Experience supporting Windows desktop and laptop environments
  • Strong troubleshooting skills and customer service mindset
  • Basic networking knowledge (IP addressing, switches, cabling, Wi‑Fi)
  • Experience working with ticketing systems
  • Ability to operate independently at a remote site
  • Strong communication skills and team‑oriented attitude
 
Preferred Qualifications
  • Experience supporting branch or remote offices
  • Familiarity with Microsoft 365 / Entra ID environments
  • Basic experience with endpoint management tools
  • CompTIA A+, Network+, or equivalent experience

Job Tags

Full time, Work at office, Local area

Similar Jobs

Confidential

Travel Surgical Tech Job Job at Confidential

 ...Nursing Associates, Inc. is seeking a skilled and dependable Surgical Technologist to support surgical teams by preparing operating...  ...primarily structured for travel assignments , ideal for surgical techs who enjoy new challenges and working in different healthcare... 

LST Group LLC

Carrier Sales Representative (Flatbed / Heavy Haul / OD) Job at LST Group LLC

 ...Carrier Sales Representative Specialized Freight (Flatbed / Heavy Haul / OD) Location: Tampa, FL Company: LST Group Role Description LST Group is seeking a highly driven, detail-oriented Carrier Sales Representative to support our growing portfolio of... 

Rodl & Partner

Content Creator - People Engagement Job at Rodl & Partner

DescriptionWe are currently seeking a full-time Content Creator to join our People Engagement Promoters ("PEP) Team at RDL USA. This role is ideal for a highly creative professional who is very proficient in video creation and editing, thrives in Adobe Creative Suite... 

I4Dentallab

Associate General Dentist Job at I4Dentallab

 ...Associate General Dentist Compensation: Guaranteed daily base OR 2832% of adjusted collections (whichever is higher) Benefits: Medical, vision, dental insurance; 401(k) match; paid malpractice; annual CE stipend Join our modern, tech-driven practice as a General... 

Archesys Inc

NetSuite Administrator Job at Archesys Inc

 ...Public Trust Clearance (or ability to obtain) ArcheSys is a technology consulting firm that provides innovative solutions to government agencies. We are seeking a highly skilled ERP Financial NetSuite Administrator to join our team. In this role, you will support the...