Job Description

We are seeking a dedicated and enthusiastic Remote eCommerce Sales & Customer Service Representative to join our growing team. This role is essential in delivering a seamless online shopping experience while supporting both sales and post-purchase customer needs. If you enjoy helping customers, closing sales, and working in a fast-paced eCommerce environment - all from a remote setting - we’d love to hear from you.

Primary Responsibilities:

• Customer Assistance & Sales Support: Guide customers through product selection and purchasing decisions, actively supporting sales and conversions.
• Multi-Channel Communication: Respond to customer inquiries via phone, chat, and email regarding products, orders, pricing, and general questions.
• Order Management: Create, verify, and qualify new orders accurately using our POS system.
• Order Tracking & Follow-Up: Monitor order status and provide proactive updates to customers.
• Lead & Ticket Management: Manage sales leads and customer requests using Zendesk.
• Claims & Issue Resolution: Handle claims, concerns, and service issues professionally and efficiently to ensure customer satisfaction.

Qualifications & Skills:

• Sales Experience: Prior sales experience is preferred , particularly in eCommerce, furniture, or home-goods environments.
• Customer Service Experience: Proven ability to deliver excellent customer support in an online or retail setting.
• Technical Skills: Familiarity with Google Workspace, Zendesk, FedEx Manager, and UPS Manager is highly desirable.
• Remote Work Readiness: Self-motivated, highly organized, and able to manage time effectively in a remote environment.
• Initiative & Ownership: Strong ability to take ownership of tasks, adapt to changing priorities, and work independently.
• Communication & Collaboration: Excellent verbal and written communication skills with the ability to collaborate across departments.

What We Offer:

• Fully remote position.
• Supportive, collaborative team environment.
• Opportunity for growth within a stable and expanding eCommerce business.

Join our team and help create an outstanding online shopping experience while contributing to sales success. Apply today!

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