Job Description
Companion Hospice
Job Description
JOB TITLE: Volunteer Coordinator
REPORTS TO: Director of Nursing
JOB SUMMARY: The Volunteer Coordinator is responsible for the strategic development, implementation, and ongoing management of the volunteer program. This includes recruiting, training, supervising, and supporting volunteers to ensure they contribute effectively to patient care and support. The Coordinator works in close collaboration with the Hospice Interdisciplinary Group (IDG) to assess and meet the volunteer needs of patients and families.
ORGANIZATIONAL DUTIES AND RESPONSIBILITIES:
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Comply with all applicable laws;
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Conduct affairs in accordance with the highest ethical standards;
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Support the company goals and avoid conflicts of interest;
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Strive to attain the highest standards for all aspects of patient care;
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Provide equal opportunity and respect the dignity of all employees;
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Maintain appropriate levels of confidentiality and privacy of all information;
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Maintain a relationship of integrity with each payer source;
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Conduct all business practices with honesty and integrity; and
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Ensure a secure workplace conforming to all regulations regarding occupational health and safety.
JOB-SPECIFIC DUTIES AND RESPONSIBILITIES:
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Recruitment, Training, and Supervision:
Develop and execute a comprehensive volunteer recruitment strategy to attract diverse and committed volunteers.
Design and conduct orientation and ongoing training programs tailored to the needs of both volunteers and hospice patients.
Supervise volunteers, ensuring they are well-supported, motivated, and their activities align with patient care goals.
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Program Coordination:
Serve as the primary liaison between volunteers and the IDG to ensure seamless integration of volunteer services into patient care plans.
Organize and facilitate regular volunteer meetings for support, education, and feedback.
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Compliance and Documentation:
Maintain accurate and up-to-date volunteer records in compliance with federal, state, and agency policies.
Review and ensure proper documentation of volunteer activities in patient records to meet Medicare requirements.
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Community Engagement:
Foster community relationships to increase awareness of hospice services, recruit volunteers, and enhance community support for hospice care.
Work closely with the marketing team to develop and execute strategies for public outreach and volunteer recruitment drives.
Participate in or organize community events to promote the hospice's mission and volunteer opportunities.
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Quality Assurance and Continuous Improvement:
Engage in quality assurance (QA) and performance improvement (PI) activities, particularly those related to volunteer services.
Evaluate volunteer contributions and program effectiveness, making recommendations for improvements.
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Bereavement Support:
Collaborate with the IDG to provide bereavement services, including support groups and educational programs.
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Patient and Family Interaction:
May conduct initial hospice admission visits to explain services, obtain consents, and assess volunteer needs.
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Other Responsibilities:
Perform other duties as assigned to support the hospice's mission and operational needs.
RELATED DUTIES:
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Attends and participates in administrative/staff/committee meetings as assigned.
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Within departmental parameters, exhibits customer service, decision-making and problem-solving skills.
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Effectively prioritizes and coordinates job tasks for maximum productivity.
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Perform additional tasks as assigned by Administration.
MINIMUM REQUIREMENTS:
Bachelor’s degree in human services, social work, or related field preferred; or equivalent experience.
At least one year of experience in volunteer coordination or hospice care preferred.
SALARY LEVEL:
Part-time -20 Hours
Non-Exempt: All overtime exceeding 40 hours in a workweek must receive prior approval from the supervisor.
PHYSICAL AND SENSORY REQUIREMENTS:
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Ability to read, write and converse in English.
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Ability to communicate with staff, residents, families, vendors, support agencies and others.
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Ability to remain calm and composed under stress.
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Bending, lifting, grasping, fine hand/eye coordination, pushing/pulling, prolonged sitting/standing.
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Ability to respond to auditory stimulation.
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Quantitative/mathematical ability (addition, subtraction, multiplication, division, standard measurements).
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Ability to evaluate/interpret information and make independent judgments/decisions within job position parameters.
Job Tags
Part time