Job Description
Who We Are:
We're powering a cleaner, brighter future.
Exelon is leading the energy transformation, and we're calling all problem solvers, innovators, community builders and change makers. Work with us to deliver solutions that make our diverse cities and communities stronger, healthier and more resilient.
We're powered by purpose-driven people like you who believe in being inclusive and creative, and value safety, innovation, integrity and community service. We are a Fortune 200 company, 20,000 colleagues strong serving more than 10.7 million customers at six energy companies -- Atlantic City Electric (ACE), Baltimore Gas and Electric (BGE), Commonwealth Edison (ComEd), Delmarva Power & Light (DPL), PECO Energy Company (PECO), and Potomac Electric Power Company (Pepco).
We're committed to creating an environment where every person can thrive. Our employee experience is grounded in four tenets that guide how we support our people: purposeful careers, growth opportunities, community impact, and support to thrive.
In our relentless pursuit of excellence, we elevate diverse voices, fresh perspectives and bold thinking. And since we know transforming the future of energy is hard work, we provide competitive compensation, incentives, excellent benefits and the opportunity to build a rewarding career.
Are you in?Primary Purpose:
This job is responsible for developing internal procedures for systems use/operation in accordance with business process requirements. This position may be required to work extended hours for coverage during system urgent issues/upgrades.
Primary Duties:
- Meets with customers to understand future business requirements. Coordinates the development of business cases to gain client approval. Communicates with stakeholders to effectively prioritize deliverables.
- Proactively maintains thorough working knowledge of industry trends and the technology and applications that are applicable to Division and Corporate business processes.
- Coordinates and provides training to end users as necessary. Makes presentations to large and small groups as needed.
- Understands business processes and provides guidance for end users. Provides day-to-day client support and conducts diagnostics as necessary to ensure optimal performance.
- Provides information management services to insure data integrity.
- Works with end users to ensure accuracy and timeliness of information and to optimize the system's value to the business.
- Ensures end user reporting needs are met and provides ad hoc reporting services as necessary.
Job Scope:
Works under minimal supervision, relying on knowledge, skills and judgment acquired through education and relevant experience to plan and accomplish assigned tasks and goal
Minimum Qualifications:
- Education/Experience: Bachelor's degree and 4-7 years of job-related work experience in functional area or in lieu of degree, 6-9 years combination of formal education/training and experience.
- Skills/Abilities:
- Demonstrated ability to communicate effectively.
- Ability to anticipate problems and their underlying causes and resolve them quickly and effectively.
- Demonstrated expertise in use of applications required for the specific role
- Demonstrated ability to manage multiple tasks through effective planning, scheduling and coordination.
- Availability to work extended hours, including 24 x 7 coverage during storms or other energy delivery emergencies.
Preferred Qualifications:
- A minimum of seven (7) years of experience within customer operations or related functional areas, including Billing, Front Office, Credit & Collections, and/or Field & Meter Services
- Demonstrated expertise in customer operations processes and systems, with strong working knowledge of CC&B (Customer Care & Billing) across Billing, Front Office, Credit & Collections, and Field & Meter Services
- Proven ability to analyze complex issues, exercise sound judgment, and develop effective solutions
- Strong collaboration and teamwork skills, with the ability to work effectively across teams and stakeholders
Benefits:
- Annual salary will vary based on a candidate’s skills, qualifications, experience, and other factors: $84,000.00/Yr. – $115,500.00/Yr.
- Annual Bonus for eligible positions: 15%
- 401(k) match and annual company contribution
- Medical, dental and vision insurance
- Life and disability insurance
- Generous paid time off options, including vacation, sick time, floating and fixed holidays, maternity leave and bonding/primary caregiver leave or parental leave
- Employee Assistance Program and resources for mental and emotional support
- Wellbeing programs such as tuition reimbursement, adoption and surrogacy assistance and fitness reimbursement
- Referral bonus program
- And much more
Note: Exelon-sponsored compensation and benefit programs may vary or not apply based on length of service, job grade, job classification or represented status. Eligibility will be determined by the written plan or program documents.
Job Tags
Full time, Work experience placement